Effective Date: September 15, 2026
Gatlin Heat & Air, LLC, doing business as Gatlin Heat, Air & Plumbing (“Gatlin,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what information we collect through gatlinheatandair.com, our phone and text communications, and our services, and how we use and protect it.
Information We Collect
We collect information you provide directly to us, including your name, phone number, email address, service address, and details about the service you are requesting when you fill out a form, call us, text us, or schedule an appointment.
We also collect limited technical information automatically when you visit our website, such as your IP address, browser type, device type, pages visited, and how you arrived at our site. We use cookies and similar technologies, including Google Analytics, Google Ads, and Meta (Facebook) tools, to understand website usage and measure the performance of our advertising.
How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and perform the services you request
- Send appointment reminders, service updates, invoices, and account notifications
- Respond to your questions and requests
- Send promotional offers, seasonal specials, and membership reminders if you have opted in
- Improve our website, services, and advertising
- Comply with legal obligations
How We Share Your Information
We share information only with service providers that help us operate our business, such as our scheduling and customer management software, payment and financing providers, and technology vendors, and only as needed to provide our services. We may also disclose information when required by law.
We do not sell your personal information.
SMS and Text Messaging
If you opt in to receive text messages from Gatlin Heat, Air & Plumbing, we collect your mobile phone number and your consent to receive messages. We use this information only to send the types of messages you agreed to receive.
We do not sell, rent, or share your opt-in data and phone numbers with third parties for marketing or promotional purposes.
Text messaging opt-in data and consent are excluded from any information sharing described elsewhere in this policy.
To stop receiving messages, reply STOP, CANCEL, or UNSUBSCRIBE to any message. You will receive one final message confirming your opt-out. For help, reply HELP or email us at [SUPPORT EMAIL]. Message and data rates may apply. For full messaging terms, see our Terms & Conditions.
Your Choices
You may opt out of text messages at any time as described above. You may unsubscribe from marketing emails by using the link in any email. You may disable cookies through your browser settings, though some website features may not work properly as a result.
Data Security and Retention
We use reasonable safeguards to protect your information. We keep your information only as long as needed to provide services, maintain business records, and meet legal requirements.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date above shows when it was last updated.
Contact Us
Gatlin Heat, Air & Plumbing
Yukon/OKC Metro: (405) 785-8228
McAlester: (918) 205-2373
Email: [SUPPORT EMAIL]